Phoenix Sound Studios

Last updated: 14 October 2026

1. Introduction

Phoenix Sound Studios respects the privacy of its clients and website visitors. This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our website, bookings, gift vouchers and audio services.

We aim to handle personal information responsibly and take reasonable steps to protect it from misuse, loss, unauthorised access or disclosure.

2. Information We Collect

Depending on the services you use, we may collect the following information:

  • Contact details: name, email address, telephone number and other details you provide when making an enquiry or booking.
  • Booking and project information: session dates, service requirements, project instructions, correspondence and agreed deliverables.
  • Payment and transaction information: invoices, payment status, transaction references and records of payments received.
  • Gift voucher information: purchaser and recipient details, voucher value, voucher identification, delivery email address and redemption status.
  • Audio and other supplied materials: recordings, audio files, backing tracks, photographs, videos, documents and related information provided for a commissioned service.
  • Website information: information submitted through website forms and, where applicable, technical information collected through cookies, analytics or website security tools.

We generally collect information directly from you, unless it is provided by another person on your behalf or collected through a service used to operate our business.

3. How We Use Personal Information

We may use personal information to:

  • Respond to enquiries and provide quotes.
  • Manage bookings and recording sessions.
  • Provide recording, mixing, mastering, audio restoration and forensic audio services.
  • Process gift voucher purchases, delivery and redemption.
  • Issue invoices, record payments and maintain business accounts.
  • Communicate with clients about projects, appointments, payments and deliverables.
  • Maintain business records and meet applicable legal obligations.
  • Protect our website, equipment, business operations and clients.
  • Send marketing communications where permitted by law and, where required, with your consent.

We do not sell personal information to third parties.

4. Payments and Financial Information

Phoenix Sound Studios accepts payments through several methods, including PayPal for gift vouchers, bank transfer, cash, EFTPOS and credit card.

Depending on the payment method, we may receive or retain your name, transaction reference, payment confirmation, invoice details and other information necessary for accounting and business records.

PayPal and other payment processors may independently collect and process payment information under their own privacy policies and terms.

We do not intend to collect or retain full payment card details or card security codes. Card payments are processed using the applicable payment terminal or payment service.

Clients should refer to the relevant payment provider’s privacy information for details about how that provider handles personal and financial information.

5. Audio Recordings and Confidential Material

Phoenix Sound Studios recognises that recordings and documents supplied for restoration, enhancement, examination or other services may contain sensitive or confidential information.

We will take reasonable care to handle client recordings and associated information confidentially. We will not knowingly disclose client material except:

  • With the client’s authorisation.
  • Where reasonably necessary to provide an agreed service, where appropriate.
  • Where required or authorised by law or a lawful order.
  • Where otherwise permitted under the applicable agreement or law.

Clients commissioning forensic audio services should advise us of any special confidentiality, evidentiary, security or legal-handling requirements before work begins.

Commissioning a forensic audio service does not automatically create legal privilege or prevent disclosure where disclosure is legally required.

6. Promotional Use of Client Material

Phoenix Sound Studios may wish to display excerpts of completed recordings, client names, testimonials, session photographs or videos on its website, social media or other promotional materials.

We will obtain the client’s permission before using their work, name, testimonial, photographs or videos for promotional purposes. This permission is separate from acceptance of our Terms & Conditions and is not a condition of booking a service.

Permission will apply to the material and intended use agreed with the client. Clients may contact us to discuss withdrawing permission for future promotional use, subject to applicable law and the practical limitations of material already published or distributed.

7. Disclosure to Third Parties

We may disclose relevant information to third-party service providers where reasonably necessary to operate our business or provide services. These may include:

  • PayPal and other payment service providers.
  • Website hosting and technical support providers.
  • Email and file-transfer services.
  • Accounting and invoicing providers.
  • Website security, backup or analytics services, where used.

We do not authorise these providers to use client information for unrelated purposes on our behalf.

Some service providers may store or process information outside Australia. Where applicable privacy laws impose requirements concerning overseas disclosure or handling, we will address those requirements.

We may also disclose information where required or authorised by law.

8. Website Cookies and Analytics

Our website may use cookies or similar technologies to support website functionality, security and performance.

If analytics or other tracking tools are used, they may collect technical information such as browser type, device information, pages visited and general usage patterns.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

The specific cookies and tracking technologies used may depend on the website services and plugins currently installed.

9. Data Security and Retention

We take reasonable steps to protect personal information and client material against misuse, interference, loss, unauthorised access, modification or disclosure.

We retain information for as long as reasonably necessary for the purpose for which it was collected, to maintain business and financial records, to meet legal obligations, or in accordance with an agreed project-specific retention arrangement.

Audio project files and working materials are subject to the applicable service terms and any agreed retention policy. Unless otherwise agreed, clients should download and back up their final deliverables and should not rely on Phoenix Sound Studios as their sole long-term archive.

No method of electronic storage or transmission can be guaranteed to be completely secure.

10. Accessing and Correcting Personal Information

You may contact Phoenix Sound Studios to ask about personal information we hold about you or to request correction of information that is inaccurate or out of date.

We will consider requests and respond in accordance with applicable legal obligations. Access may be restricted where permitted or required by law.

We may need to verify your identity before responding to a request.

11. Marketing Communications

We may send communications relating to your enquiries, bookings, projects, invoices or services you have requested.

Marketing communications will be sent in accordance with applicable law. Where consent is required, we will obtain it. You may opt out of marketing communications using an available unsubscribe facility or by contacting us.

Opting out of marketing communications will not prevent us from sending essential information about an existing booking, project or payment.

12. External Websites and Services

Our website may contain links to external websites or use third-party services, including payment providers.

We are not responsible for the privacy practices of external websites or services. You should review their privacy policies before providing them with personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on our website with its updated date.

14. Contact Us

For privacy enquiries, requests to access or correct personal information, or questions about the handling of client recordings, please contact:

Phoenix Sound Studios

Website: https://www.phoenixsoundstudios.com/

Please use the contact details published on our website to submit your enquiry.

15. Applicable Privacy Laws

Phoenix Sound Studios aims to handle personal information responsibly and in accordance with applicable privacy obligations.

The application of the Australian Privacy Act 1988 and Australian Privacy Principles depends on the circumstances of the business. The Office of the Australian Information Commissioner explains that many small businesses with annual turnover of $3 million or less are generally exempt, although exceptions apply. OAIC small business privacy guidance

Nothing in this policy is intended to exclude or limit any privacy rights or obligations that cannot lawfully be excluded or limited.